Know Before You Go

Getting There:
Where is the theatre located?
Where do I park?

Ticket Information and Policies:
What time should I arrive at the theatre? What if I'm late?
What if I can't find my ticket?
Where do I pick up my tickets? Do I need to show an ID or credit card?
What if I cannot attend a performance for which I already have tickets?
What if I've had a last-minute change of plans and cannot get to the Theatre today?
Is the show canceled because of inclement weather?

Other Frequently Asked Questions:
What should I wear to the theatre?
Where can I get something to eat or drink before the show?
What number should I give the babysitter?
What are the theatre policies?

 


 

WHERE IS THE THEATRE LOCATED?

The Temple of Music and Art is located at:

330 S. Scott Avenue in downtown Tucson
(between 13th and 14th Street and 6th Avenue and Stone Avenue)

From East Tucson
Take Broadway west until it turns into Congress, then turn left on Scott Avenue.

From I-10
Take the West Congress Street Exit and go east on Congress until it turns into Broadway then turn right on Scott Avenue.

 


 

WHERE DO I PARK?

Parking is available around the Temple of Music and Art in pay lots and on the street. Metered Parking is free weekdays after 5:00 PM, and all day on Saturday and Sunday. Paid parking is available in two lots near the Masonic Temple on Scott Avenue north of the Temple of Music and Art, as well as at the Convention Center. There is a passenger drop-off zone directly in front of the Temple. Patrons may NOT park in the restaurant parking lot on 14th Street and Stone Avenue. ATC donors who contribute $1,500 or more receive complimentary parking passes.

 


 

WHAT TIME SHOULD I ARRIVE TO THE THEATRE? WHAT IF I'M LATE?

We recommend patrons arrive at least 30 minutes before the show to avoid last minute lines at the Box Office. Large groups should allow more time before the show to distribute tickets. We recommend an hour before the performance.

If you are running late, keep in mind that the Box Office windows stay open until about 15 minutes after curtain. If you arrive by that time, you can pick up your tickets there. If not, see the house manager in the lobby, he / she will have your tickets. The ushers will take you into the house and have you stand at the back until the next seating break.

 


 

WHAT IF I CAN'T FIND MY TICKET?

Just come to the Box Office, give them your name and let them know you lost your ticket. They can issue you a location pass for your seat(s). They may ask to see an ID.

 


 

WHERE DO I PICK UP MY TICKETS? DO I NEED TO SHOW AN ID OR CREDIT CARD?

Pick up your tickets at the Temple of Music and Art Box Office. An hour before the show, certain windows are designated “Will Call.” We don't usually require an ID. Normally all you will need is the first and last name that the tickets are held under. However, it's also helpful to have the ticket order number and/or credit card number associated with your order.

 


 

WHAT IF I CANNOT ATTEND A PERFORMANCE FOR WHICH I ALREADY HAVE TICKETS?

You can donate your tickets back to ATC as a tax-deductible donation (we will re-sell your tickets) if you notify us at least 24 hours in advance. If you call the Box Office after business hours, press “9” when you hear the recorded message and let us know your name, your subscriber/account number (if you know it) and the date of the performance. We will make a note on your account and send you a letter acknowledging your contribution.

 


 

WHAT IF I'VE HAD A LAST-MINUTE CHANGE OF PLANS AND CANNOT GET TO THE THEATRE TODAY?

If you find that you are unable to attend a performance at the last minute, we ask that you let us know and we will give your ticket to a student who may be waiting for rush tickets for that show. We cannot, however, issue a tax credit for tickets donated less than 24 hours before the scheduled performance.

 


 

IS THE SHOW CANCELED BECAUSE OF INCLEMENT WEATHER?

In the unlikely event of a show cancellation, a cancellation notice will be posted on the main page of our website and we will attempt to contact ticket holders for that performance by phone to notify them of the cancellation. Patrons can also find out if a performance has been canceled by calling the Box Office at (520) 622-2823.

Performance cancellations are rare and are usually decided late in the afternoon for an evening performance. The Theatre does not offer refunds when a performance has taken place. When a performance is canceled due to inclement weather or other reasons, alternatives will be assessed at that time regarding possible exchanges or refunds.

 


 

WHAT SHOULD I WEAR TO THE THEATRE?

We have no official "dress code" for attending plays at Arizona Theatre Company. Typically, patrons choose dress/casual attire for non-Opening Night performances and formal attire for Opening Nights. However, we'd rather have a patron come in jeans and sweatshirt than not come at all out of concern for how they are dressed.

 


 

WHERE CAN I GET SOMETHING TO EAT OR DRINK BEFORE THE SHOW?

If you are looking to grab a bite to eat before a matinee, or enjoy a light meal before a night at the theatre, we invite you to join us at The Temple Lounge on the south side of The Temple of Music and Art courtyard. Homemade fare includes soups, salads, quiche and specialty plates, as well as a variety of fresh-baked pastries and an array of beverage choices (beer, wine, soda, coffee, tea). Decorated with furniture and props from past ATC productions, this cozy meeting place is a great spot to get your evening started.

The Temple Lounge opens an hour and a half before curtain and no reservations are needed. Check with your server – The Temple Lounge might be open after the show, as well!

For restaurant listings in downtown Tucson, visit http://www.downtowntucson.org/thingstodo/dining/

 


 

WHAT NUMBER SHOULD I GIVE THE BABYSITTER?

You can leave the number for the Temple of Music and Art House Manager: (520) 884-4868. Remember to also leave your seat locations with your sitter so we can locate you more easily. 


 

WHAT ARE THE THEATRE POLICIES?

For information on theatre policies and special services, click here. [PDF] 

Getting There:
Where is the theatre located?
Where do I park?
Where is the closest Metro stop?

Ticket Information and Policies:
What time should I arrive at the theatre? What if I'm late?
What if I can't find my ticket?
Where do I pick up my tickets? Do I need to show an ID or credit card?
What if I cannot attend a performance for which I already have tickets?
What if I've had a last-minute change of plans and cannot get to the Theatre today?
Is the show canceled because of inclement weather?

Other Frequently Asked Questions:
What should I wear to the theatre?
Where can I eat something before the show?
What number should I give the babysitter?

 


 

WHERE IS THE THEATRE LOCATED?

The Herberger Theater Center is located at:

222 E. Monroe Street in downtown Phoenix
(between Van Buren and Monroe Streets and 2nd and 3rd Streets)

From the East Valley
Take the I-10 west to 7th Street, 7th Street south to Monroe and Monroe west to 3rd Street.

From the West Valley
Take the I-10 East to 7th Ave., 7th Ave south to Van Buren, Van Buren east to 2nd Street.

Find up-to-date information on traffic and street closures by visiting www.downtownphoenix.com/getting-around.

 


 

WHERE DO I PARK?

Surface street metered parking is available along Monroe Street and Second Street. Metered parking is free Monday through Friday after 5pm and all day Saturday and Sunday.

For subscribers who have chosen ATC’s prepaid parking at Chase Tower garage in Phoenix, each of your vouchers is valid for one show. If you exchange into another performance, that voucher will still be valid. Street parking and nearby garages are also available. Parking fees vary and are subject to change. ATC donors who contribute $1,750 or more receive complimentary parking passes.

Chase Parking Garage for Chase Tower in Phoenix is located on 1st Street between Van Buren and Monroe (enter from First or Second Streets).

Other nearby public parking facilities include the Civic Plaza Garage (enter east of 3rd Street on Monroe), The Arizona Center (Enter from Third Street heading south from Filmore) and the Hyatt Regency Garage (enter off Second Street just north of Adams and south of Monroe).

 


 

WHERE IS THE CLOSEST METRO STOP?

Everyone is encouraged to use Metro and other forms of public transportation. Riding Metro is the best option for hassle-free transport.

Find up-to-date information by visiting www.valleymetro.org.

 


 

WHAT TIME SHOULD I ARRIVE TO THE THEATRE? WHAT IF I'M LATE?

We recommend patrons arrive at least 30 minutes before the show to avoid last minute lines at the Box Office. Large groups should allow more time before the show to distribute tickets. We recommend an hour before the performance.

If you are running late, keep in mind that the Box Office windows stay open until about 15 minutes after curtain. If you arrive by that time, you can pick up your tickets there. If not, see the house manager in the lobby, he / she will have your tickets. The ushers will take you into the house and have you stand at the back until the next seating break.

 


 

WHAT IF I CAN'T FIND MY TICKET?

Just come to the Box Office, give them your name and let them know you lost your ticket. They can issue you a location pass for your seat(s). They may ask to see an ID.

 


 

WHERE DO I PICK UP MY TICKETS? DO I NEED TO SHOW AN ID OR CREDIT CARD?

Pick up your tickets at the Herberger Theater Center Box Office. An hour before the show, certain windows are designated “Will Call.” We don't usually require an ID. Normally all you will need is the first and last name that the tickets are held under. However, it's also helpful to have the ticket order number and/or credit card number associated with your order.

 


 

WHAT IF I CANNOT ATTEND A PERFORMANCE FOR WHICH I ALREADY HAVE TICKETS?

You can donate your tickets back to ATC as a tax-deductible donation (we will re-sell your tickets) if you notify us at least 24 hours in advance. If you call the Box Office after business hours, press “9” when you hear the recorded message and let us know your name, your subscriber/account number (if you know it) and the date of the performance. We will make a note on your account and send you a letter acknowledging your contribution.

 


 

WHAT IF I'VE HAD A LAST-MINUTE CHANGE OF PLANS AND CANNOT GET TO THE THEATRE TODAY?

If you find that you are unable to attend a performance at the last minute, we ask that you let us know and we will give your ticket to a student who may be waiting for rush tickets for that show. We cannot, however, issue a tax credit for tickets donated less than 24 hours before the scheduled performance.

 


 

IS THE SHOW CANCELED BECAUSE OF INCLEMENT WEATHER?

In the unlikely event of a show cancellation, a cancellation notice will be posted on the main page of our website and we will attempt to contact ticket holders for that performance by phone to notify them of the cancellation. Patrons can also find out if a performance has been canceled by calling the Box Office at (602) 252-8497.

Performance cancellations are rare and are usually decided late in the afternoon for an evening performance. The Theatre does not offer refunds when a performance has taken place. When a performance is canceled due to inclement weather or other reasons, alternatives will be assessed at that time regarding possible exchanges or refunds.

 


 

WHAT SHOULD I WEAR TO THE THEATRE?

We have no official "dress code" for attending plays at Arizona Theatre Company. Typically, patrons choose dress/casual attire for non-Opening Night performances and formal attire for Opening Nights. However, we'd rather have a patron come in jeans and sweatshirt than not come at all out of concern for how they are dressed.

 


 

WHERE CAN I EAT SOMETHING BEFORE THE SHOW?

If you are looking to grab a bite to eat before a matinee, or enjoy dinner before a night at the theatre, there are several excellent restaurants just a block or two from our venues.

Find more information by visiting www.downtownphoenix.com 

 


 

WHAT NUMBER SHOULD I GIVE THE BABYSITTER?

You can leave the number for the Herberger Theater Center House Manager: (602) 254-7399. Remember to also leave your seat locations with your sitter so we can locate you more easily. 

Special Thanks to ATC's 2013-2014 Full Season Sponsors
I. Michael and Beth Kasser

Tucson
Administrative Office

343 S. Scott Avenue
Tucson AZ, 85701
(520) 884-8210
(520) 628-9129 (fax)

Venue and Box Office

Temple of Music and Art
330 S. Scott Avenue (Downtown Tucson)
(520) 622-2823 (Box Office)

Please send general correspondence or patron feedback to:
info@arizonatheatre.org

Phoenix
Administrative Office & Box Office

400 E. Van Buren St., Suite 720
Phoenix, AZ 85004
(602) 256-6899
(602) 256-7399 (fax)
(602) 256-6995 (Box Office)

Venue

Herberger Theater Center
222 E. Monroe (Downtown Phoenix)